Warranty & Service Commitment
SGS supports post-installation follow-ups, usage guidance, and documented issue resolution for slabs supplied and installed through our team.
Service scope
- Support is provided for slab defects identified at handoff.
- We guide customers on sealing, cleaning, and finish care best practices.
- On-site visits are scheduled when resolution requires inspection.
Customer responsibilities
- Use pH-neutral cleaning solutions to preserve finish quality.
- Report visible issues promptly after delivery or installation.
- Follow maintenance guidance for sealing intervals.
Resolution process
Concerns are logged, verified against job records, and resolved with corrective guidance or rework where applicable.